Frequently Asked Questions

Here you can find the most commonly requested information about the Health and Safety Publications and our services.

Do I need to register on the site before I can place an order?

If you are a returning customer you may wish our site to remember your details so that you do not have to fill them out every time you place an order, however, this is NOT compulsory and you do not have to register to place an order on the site.

How long does it take for delivery to International destinations?

Deliveries to the UK normally take 2 to 3 working days. For other international destinations, please contact us at for further information. Please note that we will always endeavour to dispatch and deliver orders within a specific time frame, however, we cannot be held responsible for Courier companies not delivering as scheduled due to circumstances beyond our control.

What if I can't find what I'm looking for?

If you cannot find what you are looking for on our site, please e-mail us at and we will do our best to assist you.

Do I have to use a credit card to order online? Are purchase orders accepted?

To place an order online a credit card is required, purchase orders are not accepted on the site. If you are unable to order online please contact us at for further assistance.

Are transactions safe?

Yes, all online payment transactions are completed using a secure SSL encrypted application.

How will Health and Safety Publications Ltd protect my anonymity?

Health and Safety Publications Ltd., will always protect any information obtained from their customers. Please see our Privacy Policy for further information.

How do I set up an account?

To set up an account on the website, please click on “my account” which will bring you to the “login or register” page. To register and set up your account simply fill in the requested information.

How long does it take to process and ship orders?

Orders received before 12 noon will be shipped the same day once stock is available. Customised orders are subject to stock availability and make take a little longer.

How can I cancel or change my order?

Should you wish to make any changes to your order please contact us at for assistance.

Couldn't find your answer?

Have you been unable to find an answer? Please contact us by using the contact form
on the Contact Us page or just send us an email at